Your privacy and data security are our top priority. This document explains in detail how Sawer138 collects, uses, stores, and protects the personal information of every member.
Six security pillars that form the foundation of your personal data protection at sawer138
All data transmitted between your device and Sawer138's servers is protected by industry-grade 256-bit SSL encryption — the same technology used by the world's leading financial institutions to secure online transactions.
Identity verification documents you submit are stored in a fully isolated environment with strict access controls. Only authorised personnel are permitted to access these records, solely for verification purposes.
Sawer138 has never and will never sell, rent, or share your personal data with advertisers, marketing companies, or any third party for commercial purposes without your explicit consent.
Our data protection practices comply with international standards including GDPR and Malaysia's local data protection regulations. We regularly undergo independent security audits to ensure ongoing compliance.
Your account is protected with two-factor authentication (2FA), adding an extra layer of security. Even if your password is compromised, access without the second verification is impossible.
You have the full right to access, correct, or request deletion of your personal data at any time. Your request will be processed within 30 business days at no additional charge.
Sawer138 takes our responsibility to protect every member's privacy seriously. This Privacy Policy is designed to provide full transparency about how we handle your personal information — from the moment you register to your everyday use of our services.
As an online gaming platform operating under a recognised international licence, we are bound by strict legal and ethical obligations regarding data protection. We do not take lightly the trust you place in us, and every data-related decision is made with members' best interests as our primary guide.
This policy applies to all users accessing the sawer138 website, mobile app, and any integrated services we provide. By using our platform, you confirm that you have read and fully understood this policy.
Sawer138 only collects data that is strictly necessary to provide a safe, efficient, and responsible service. The following are the categories of data we collect:
| Data Category | Sample Information | Mandatory / Optional |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number, mailing address | Mandatory |
| Financial Information | Bank account number, bank name, transaction records | Mandatory (deposit/withdrawal) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game history, session duration, game preferences | Automatic |
| Verification Documents | MyKad image, bank statement, utility bill | Mandatory (KYC) |
We do not collect sensitive information such as medical records, political views, or religious beliefs. Your financial data is stored in encrypted format and is never saved as plain text on any of our servers.
Every piece of data we collect has a clear and legitimate purpose. Sawer138 does not collect data excessively or without strong justification. The following are the primary purposes for collecting your personal data:
The personal data we collect is used responsibly and within the stated scope. sawer138 adopts a "minimum purpose" approach — meaning we only use data to the extent necessary to achieve the purposes communicated to you.
In the context of responsible gaming, your usage data also helps us identify potentially concerning gambling patterns and offer appropriate support. This is part of our commitment to Responsible Gaming which we take very seriously.
Technical data such as IP addresses is used solely for security purposes — to detect unauthorized access and ensure your gaming session is not disrupted by third parties. We do not use IP data to track your location for marketing purposes.
Sawer138 does not share your personal data with third parties for commercial purposes. However, there are limited situations where data sharing is necessary and permitted by law:
All third parties who receive our data are bound by comprehensive data protection agreements. We actively monitor third-party compliance with their confidentiality obligations through regular audits.
Sawer138 continuously invests in the latest security infrastructure to ensure your data is always protected. The security layers we employ include:
While we take all reasonable precautions, no online system can guarantee absolute security. We encourage you to take personal protective measures such as using strong passwords, enabling two-factor authentication, and never sharing your login credentials with anyone.
Sawer138 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Our data retention policy is as follows:
Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered by any party.
You have the following rights regarding your personal data held by sawer138. We are committed to respecting and facilitating the exercise of these rights:
Request a copy of all personal data we hold about you within 30 days.
Request correction of any inaccurate or incomplete data in your account.
Request the deletion of your personal data, subject to applicable legal obligations.
Request restriction of your data processing while any dispute or review is ongoing.
Request your data in a structured, machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes at any time without penalty.
To exercise any of the above rights, contact our data protection team via Live Chat or official email. Requests will be processed within 30 business days from the date of receipt.
Sawer138 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features.
Sawer138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. Members will be notified of any changes through:
The "Updated" date at the top of this document will always reflect the date of the latest amendment. We encourage you to review this page periodically. Continued use of the platform after changes take effect constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding how Sawer138 handles your personal data, we are ready to listen and assist. Our Data Protection Team can be reached through the following channels:
Please include "Data Privacy Enquiry" in the subject line of your message so it can be directed straight to our data protection officer. We are committed to responding to all privacy-related enquiries within the specified timeframe and with full professionalism.
If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory authority in your jurisdiction.
Answers to the most frequently asked questions about your data protection